Guide
The Refund Requests module provides administrators with a centralized workspace for reviewing and processing learner-initiated refund claims for paid courses. This section ensures that all refund activities are handled consistently, transparently, and in alignment with your platform’s refund policies.
Administrators can easily view all pending, approved, and declined refund requests, along with the associated order details, payment information, and learner comments. Each request includes clear status indicators and actionable options, enabling timely responses and accurate record-keeping.
This documentation covers how to access the refund request list, review supporting details, manage request statuses, issue refunds, and update enrollment access accordingly. With these tools, administrators can streamline the refund process, maintain financial accuracy, and deliver reliable support to learners who experience issues with their purchases.
